Founded in 1986 in Bristol, CT, American Customer Care provides outsourced customer contact center services. Utilizing six U.S. locations, the company provides complete contact center services, including inbound calls, social media monitoring and response, outbound calls, and crisis / recall management. Through its philosophy of employees as ambassadors of your brand, the company serves clients in a variety of industries, utilizing the latest user-friendly technology, allowing communication through any channel chosen by the customer, including phone, email, chat, social media, or text.
The Company refinanced to replace an existing senior revolving credit facility and a backup factoring line of credit. The proceeds of the term loan were used to purchase the equity interest in the company held by the estate of the deceased founder.